Privacy Policy
Last updated: September 2025
1. Information We Collect
Information You Provide
- Contact information (name, email address, phone number)
- Company information and job title
- Account credentials and profile information
- Data uploaded for labeling services
- Communications with our support team
Information We Collect Automatically
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
- Log files and performance metrics
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our AI data labeling services
- Process your data labeling requests
- Communicate with you about our services
- Provide customer support and technical assistance
- Analyze usage patterns to improve our platform
- Comply with legal obligations and protect our rights
- Send you marketing communications (with your consent)
3. Data Security and Protection
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- SOC 2 Type II compliance (in progress)
- ISO27001
- GDPR and CCPA compliance measures
- Secure data centers with 24/7 monitoring
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in providing our services
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Request limitation of data processing
To exercise these rights, please contact us at privacy@trainset.ai
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until account deletion or 7 years after last activity
- Training data: As specified in your service agreement
- Usage logs: Up to 2 years for security and analytics purposes
- Marketing data: Until you opt-out or 3 years of inactivity
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve security and prevent fraud
You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: