Terms of Service
Last updated: September 2025
1. Acceptance of Terms
By accessing or using TrainsetAI's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Description of Service
TrainsetAI provides AI data labeling and annotation services, including but not limited to:
- Image classification and object detection labeling
- Text annotation and natural language processing services
- Audio transcription and classification
- Video annotation and temporal labeling
- Custom data labeling workflows
- Quality assurance and validation services
3. User Accounts and Registration
To use our services, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Be at least 18 years old or have legal capacity to enter contracts
- Represent a legitimate business entity if registering on behalf of an organization
- Notify us immediately of any unauthorized use of your account
4. Data Ownership and Usage Rights
Your Data
- You retain all ownership rights to your original data
- You grant us a limited license to process your data for labeling purposes
- We will not use your data for any purpose other than providing our services
- You are responsible for ensuring you have rights to submit data for labeling
Labeled Data
- You own the labeled datasets we create for you
- We may retain anonymized metadata for service improvement
- Quality metrics and performance data may be used for analytics
5. Acceptable Use Policy
You agree not to use our services for:
- Illegal activities or content that violates applicable laws
- Harmful, abusive, or discriminatory content
- Personal information without proper consent
- Copyrighted material without authorization
- Malicious code, viruses, or security threats
- Attempting to reverse engineer our systems
- Competing services or benchmarking without permission
6. Payment Terms
- Fees are based on the scope and complexity of labeling tasks
- Payment is due within 30 days of invoice date unless otherwise agreed
- Late payments may incur interest charges and service suspension
- All fees are non-refundable except as required by law
- Prices may change with 30 days' notice for new projects
- You are responsible for all applicable taxes
7. Service Level Agreements
We strive to provide high-quality services with:
- 99.9% uptime for our platform (excluding scheduled maintenance)
- Quality accuracy targets as specified in project agreements
- Delivery timelines based on project scope and complexity
- 24/7 customer support for enterprise clients
- Regular progress updates and transparent communication
8. Confidentiality and Security
We are committed to protecting your data through:
- Industry-standard encryption and security measures
- Strict access controls and employee confidentiality agreements
- Regular security audits and compliance assessments
- Secure data handling and disposal procedures
- Incident response and breach notification protocols
9. Limitation of Liability
To the maximum extent permitted by law, TrainsetAI shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Service interruptions or technical failures
- Third-party actions or content
- Damages exceeding the fees paid for the specific service
10. Termination
Either party may terminate the service agreement:
- With 30 days' written notice for convenience
- Immediately for material breach of these terms
- Immediately for non-payment after notice period
- As required by law or regulatory action
Upon termination, we will return or destroy your data as requested, subject to legal retention requirements.
11. Dispute Resolution
Any disputes arising from these terms shall be resolved through:
- Good faith negotiation between the parties
- Mediation if negotiation fails
- Binding arbitration under Australian law if mediation fails
- Jurisdiction in the courts of New South Wales, Australia
12. Changes to Terms
We may modify these terms at any time by posting updated terms on our website. Material changes will be communicated via email with 30 days' notice. Continued use of our services after changes constitutes acceptance of the new terms.
13. Contact Information
For questions about these Terms of Service, please contact us: